Frequently Asked Questions
Q1: How do you handle coverage in areas that are very far from metro areas and large towns?
A1: For extremely rural areas, we would as part of our contract, negotiate a deal with substantial drive time, to the closest available technician. We have had technicians drive 2-3 hours to a call and back.
Q2: What are your technicians’ credentials.
A2: All of our technicians have A+ & Network+ or equivalent credentials and have completed 50 service calls prior to workingw ith us. They go through a background and reference check.
Q3: Do you have umbrella insurance coverage, and worker’s comp, general liability and e/o insurance?
A3: Yes, we have a 1 million dollar policy, with worker’s compensation, gl, and e/o coverage.
Q4: What is your response time to get a technician onsite?
A4: Our guaranteed response time is 10×5 NBD, meaning we guarantee to respond to incidents 10 hours per business day, with a next business day arrival onsite.
Q5: How do we place service requests.
A5:You can request our services through the following methods:
1. Visit the ‘Contact Us‘ page and submit your email or call our service hotline.
2. Click the ‘Chat with us’ button on the right side of the homepage to chat with our online customer service representatives.